Your trust means everything to us. This Privacy Policy explains what personal information Yesaswi Spirituals ("we", "us", "our") collects when you visit www.yesaswispirituals.com or place an order, how we use it, and the choices you have.
1. Information We Collect
- Information you give us: your name, delivery address, phone number, email address, and (when leaving reviews) your feedback. If you contact our support team, we also retain a copy of the conversation.
- Order & payment data: items you buy, order value, and a masked reference of the payment method used. We do not store your full card number, CVV, UPI PIN, OTP or netbanking credentials — these are handled directly by our PCI-DSS compliant payment gateway partners.
- Automatically collected data: your IP address, browser type, device type, referring website, pages visited on our site, and cookies (see section 5). This helps us keep the site fast and secure.
2. How We Use Your Information
- To process your order, ship it, and email/WhatsApp you tracking updates.
- To reply to your customer support queries and improve our products.
- To send you order-related transactional messages (order confirmation, shipping, delivery).
- To send occasional marketing emails or WhatsApp updates about new arrivals and offers — only if you have opted in via our newsletter. You can unsubscribe any time via the link in every email.
- To detect and prevent fraud, abuse or violations of our Terms.
- To comply with applicable laws — including GST invoicing and record-keeping.
3. Who We Share Data With
We do not sell your personal data to anyone. We share the minimum necessary information with the following trusted service providers, strictly for the purpose of running our business:
- Payment gateway (PayU) to process online payments securely.
- Courier partners (Delhivery, DTDC, Shiprocket, IndiaPost etc.) to ship your order and provide tracking.
- Email provider (Resend) to send order confirmations and shipping updates.
- Cloud & hosting providers (Google Cloud / Emergent) to host the website and database.
- Government authorities only when legally required — for example, under a valid court order or tax authority notice.
4. Data Security
We use industry-standard technical and organisational measures to protect your data: HTTPS/TLS encryption in transit, encrypted storage of order records, restricted admin access, and regular security reviews. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
5. Cookies
We use a small number of first-party cookies and browser storage to remember what's in your bag, your wishlist, and your session while you shop. We do not run third-party advertising trackers. You can clear cookies via your browser settings at any time — the site will still work, but you will need to sign in / rebuild your bag on the next visit.
6. Data Retention
We retain your order and invoice data for the period required by Indian tax law (typically 8 years). Marketing preferences are retained until you opt out. Support conversations are typically retained for 24 months.
7. Your Rights
You have the right to:
- Access a copy of the personal data we hold about you.
- Correct any inaccurate information.
- Request deletion of your data, subject to legal retention obligations.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please email hello@yesaswispirituals.com from the email address associated with your account. We will respond within 30 days.
8. Children's Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18.
9. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or the law. Updates will be posted on this page with a fresh "Last updated" date.
10. Contact
Questions about this policy? Write to us at hello@yesaswispirituals.com or call +91 90490 42794 — Monday to Saturday, 10:00 AM to 7:00 PM IST.