Privacy Policy · Yesaswi Spirituals

Your trust means everything to us. This Privacy Policy explains what personal information Yesaswi Spirituals ("we", "us", "our") collects when you visit www.yesaswispirituals.com or place an order, how we use it, and the choices you have.

1. Information We Collect

Information you give us: your name, delivery address, phone number, email address, and (when leaving reviews) your feedback. If you contact our support team, we also retain a copy of the conversation.
Order & payment data: items you buy, order value, and a masked reference of the payment method used. We do not store your full card number, CVV, UPI PIN, OTP or netbanking credentials — these are handled directly by our PCI-DSS compliant payment gateway partners.
Phone verification: when you verify your phone number via OTP at checkout, we store the verification status alongside your order. The OTP itself is processed by our SMS provider and is not retained by us.
Wishlist & preferences: products you save to your wishlist are stored locally in your browser and (if you are signed in) in your account.
Automatically collected data: your IP address, browser type, device type, referring website, pages visited on our site, and cookies (see section 5). This helps us keep the site fast and secure.

2. How We Use Your Information

To process your order, ship it, and email/WhatsApp you tracking updates.
To reply to your customer support queries and improve our products.
To send you order-related transactional messages (order confirmation, shipping, delivery).
To send occasional marketing emails or WhatsApp updates about new arrivals and offers — only if you have opted in via our newsletter. You can unsubscribe any time via the link in every email.
To detect and prevent fraud, abuse or violations of our Terms.
To comply with applicable laws — including GST invoicing and record-keeping.

3. Who We Share Data With

We do not sell your personal data to anyone. We share the minimum necessary information with the following trusted service providers, strictly for the purpose of running our business:

Payment gateways (PayU, PhonePe) to process online payments securely.
Courier partners (Delhivery, Shiprocket and their sub-courier networks) to ship your order and provide tracking.
Email provider (Resend) to send order confirmations and shipping updates.
SMS & messaging provider (MSG91) to send order updates via SMS and WhatsApp, and to verify your phone number via OTP at checkout.
Website analytics (Google Analytics) to understand how visitors use the site — such as pages visited, time spent, and device type. This helps us improve the shopping experience.
Marketing measurement (Meta Pixel) to measure the effectiveness of our social media campaigns and understand aggregate purchase patterns. This service may receive information about page views and purchase events on our site.
Cloud & hosting providers to host the website, database and product media.
Government authorities only when legally required — for example, under a valid court order or tax authority notice.

4. Data Security

We use industry-standard technical and organisational measures to protect your data: HTTPS/TLS encryption in transit, encrypted storage of order records, restricted admin access, and regular security reviews. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use a small number of first-party cookies and browser storage to remember what is in your bag, your wishlist, and your session while you shop. You can clear cookies via your browser settings at any time — the site will still work, but you will need to sign in / rebuild your bag on the next visit.

We also use Google Analytics to understand how visitors use the site (pages visited, time on page, device type) and Meta Pixel to measure the effectiveness of our social media campaigns. Both services may set their own cookies and receive information about your browsing activity on our site. You can manage or block these via your browser settings, Google's Ads Settings, or Meta's Off-Facebook Activity controls.

6. Data Retention

We retain your order and invoice data for the period required by Indian tax law (typically 8 years). Marketing preferences are retained until you opt out. Support conversations are typically retained for 24 months.

7. Your Rights

You have the right to:

Access a copy of the personal data we hold about you.
Correct any inaccurate information.
Request deletion of your data, subject to legal retention obligations.
Withdraw consent for marketing communications at any time.

To exercise any of these rights, please email hello@yesaswispirituals.com from the email address associated with your account. We will respond within 30 days.

8. Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18.

9. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or the law. Updates will be posted on this page with a fresh "Last updated" date.

10. Contact

Questions about this policy? Write to us at hello@yesaswispirituals.com or call +91 90490 42794 — Monday to Saturday, 10:00 AM to 7:00 PM IST.

1. Information We Collect

Information you give us: your name, delivery address, phone number, email address, and (when leaving reviews) your feedback. If you contact our support team, we also retain a copy of the conversation.

Order & payment data: items you buy, order value, and a masked reference of the payment method used. We do not store your full card number, CVV, UPI PIN, OTP or netbanking credentials — these are handled directly by our PCI-DSS compliant payment gateway partners.

Phone verification: when you verify your phone number via OTP at checkout, we store the verification status alongside your order. The OTP itself is processed by our SMS provider and is not retained by us.

Wishlist & preferences: products you save to your wishlist are stored locally in your browser and (if you are signed in) in your account.

Automatically collected data: your IP address, browser type, device type, referring website, pages visited on our site, and cookies (see section 5). This helps us keep the site fast and secure.

2. How We Use Your Information

To process your order, ship it, and email/WhatsApp you tracking updates.

To reply to your customer support queries and improve our products.

To send you order-related transactional messages (order confirmation, shipping, delivery).

To send occasional marketing emails or WhatsApp updates about new arrivals and offers — only if you have opted in via our newsletter. You can unsubscribe any time via the link in every email.

To detect and prevent fraud, abuse or violations of our Terms.

To comply with applicable laws — including GST invoicing and record-keeping.

3. Who We Share Data With

We do not sell your personal data to anyone. We share the minimum necessary information with the following trusted service providers, strictly for the purpose of running our business:

Payment gateways (PayU, PhonePe) to process online payments securely.

Courier partners (Delhivery, Shiprocket and their sub-courier networks) to ship your order and provide tracking.

Email provider (Resend) to send order confirmations and shipping updates.

SMS & messaging provider (MSG91) to send order updates via SMS and WhatsApp, and to verify your phone number via OTP at checkout.

Website analytics (Google Analytics) to understand how visitors use the site — such as pages visited, time spent, and device type. This helps us improve the shopping experience.

Marketing measurement (Meta Pixel) to measure the effectiveness of our social media campaigns and understand aggregate purchase patterns. This service may receive information about page views and purchase events on our site.

Cloud & hosting providers to host the website, database and product media.

Government authorities only when legally required — for example, under a valid court order or tax authority notice.

4. Data Security

5. Cookies

7. Your Rights

You have the right to:

Access a copy of the personal data we hold about you.

Correct any inaccurate information.

Request deletion of your data, subject to legal retention obligations.

Withdraw consent for marketing communications at any time.

To exercise any of these rights, please email hello@yesaswispirituals.com from the email address associated with your account. We will respond within 30 days.