We ship pan-India and treat every package like a temple offering - carefully bubble-wrapped, sealed and dispatched from our warehouse in Andhra Pradesh.
1. Processing Time
Orders placed before 2:00 PM IST on business days are processed the same day. Orders placed after 2:00 PM, or on Sundays and public holidays, are processed the next business day. Once dispatched, you will receive an email and WhatsApp update with courier and tracking details.
2. Estimated Delivery Timelines
- Andhra Pradesh & Telangana (home state): 1–3 business days.
- Metro cities (Hyderabad, Bengaluru, Chennai, Mumbai, Delhi NCR, Kolkata, Pune, Ahmedabad): 2–4 business days.
- South India (Karnataka, Kerala, Tamil Nadu): 3–5 business days.
- Rest of India: 4–7 business days.
- Remote / North-East / Islands (J&K, Ladakh, Andaman, Lakshadweep, NE states): 5–9 business days.
These are best-effort estimates and not unconditional guarantees. Actual delivery may vary due to courier partner capacity, weather, festivals or other events beyond our control.
3. Shipping Charges
- Free shipping on all orders of ₹1,499 or above.
- A standard ₹99 shipping fee applies to orders below ₹1,499. The actual charge at checkout may vary slightly by delivery zone.
- Cash on Delivery (COD) is available in serviceable pin codes with an additional ₹49 COD handling fee.
4. Courier Partners
We dispatch through reputed courier partners - Delhivery, DTDC, Ekart, Shiprocket, XpressBees and India Post. The courier for your specific order is chosen automatically based on the fastest and safest route to your pin code.
5. Order Tracking
Once your order is shipped, you will receive:
- An email with the courier name, AWB / tracking number, and a direct tracking URL.
- A WhatsApp message with the same details, so you can check the status on the go.
- A convenient “Track Order” link in the header of our website that opens a lookup by order ID.
6. Delivery Attempts & Address Accuracy
Please ensure the delivery address, landmark and phone number entered at checkout are accurate. Our courier partners typically attempt delivery 2–3 times. If the package is Returned To Origin (RTO) due to an incorrect address, non-availability, or refusal to accept, we will contact you before re-dispatching. Re-shipment charges may apply.
7. Received a Damaged Package?
Every order is packed with great care, but if the outer packaging looks tampered or damaged at the time of delivery:
- Please do not accept the delivery, or open the package carefully.
- We recommend recording a short unboxing video where possible, as it may help us investigate your claim more quickly.
- Write to us at hello@yesaswispirituals.com within 48 hours of delivery with photos (and the video, if available) along with your order ID.
- We will replace or refund the affected items at no extra cost - please see our Refund Policy for full details.
8. International Shipping
At present we only ship within India. For bulk / temple / diaspora orders shipping overseas, please email hello@yesaswispirituals.com and we will provide a custom quote.
9. Contact
Any questions about your shipment? Reach us on WhatsApp at +91 90490 42794 or email hello@yesaswispirituals.com. Our team is available Monday to Saturday, 10:00 AM to 7:00 PM IST.