Welcome to Yesaswi Spirituals. By accessing or using this website (www.yesaswispirituals.com) or by placing an order with us, you agree to be bound by the terms set out below. If you do not agree with any part of these terms, please do not use the site.
1. About Us
This website is owned and operated by Yesaswi Spirituals (a proprietary trading concern operated by Yesaswi Global Traders), a business based at Guraja Village, Eluru District, Andhra Pradesh, India - 521325. All references to "we", "us", "our", "Yesaswi" or "Yesaswi Spirituals" on this site refer to the same entity.
2. Products & Availability
- We sell handcrafted devotional and puja essentials - diyas, agarbatti, kumkum, malas, ghee, puja vastram and related items. Every product image and description is provided in good faith, but small variations in colour, weight, aroma and finish are natural for handmade goods and are not defects.
- Stock availability is displayed on each product page. In rare cases where an item goes out of stock after your order is placed, we will notify you and either offer an alternate variant or issue a full refund.
- Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices without notice; the price applicable to your order is the price displayed at the time of order confirmation.
3. Orders & Payment
- Placing an order constitutes an offer to purchase. We may decline or cancel an order in specific circumstances, including: stock becoming unavailable after order placement, a pricing or system error, suspected fraud or a security concern, an unserviceable or incomplete delivery address, or a legal or regulatory restriction. If we cancel a prepaid order, the full amount paid will be refunded to your original payment method within 5–7 business days.
- We accept UPI, major debit and credit cards, net-banking and Cash on Delivery (COD) across serviceable pin codes in India. All online payments are processed by PCI-DSS compliant payment gateway partners; we do not store your card / UPI credentials on our servers.
- Once payment is confirmed, an order confirmation is emailed to you. If a payment fails but money is debited from your account, the amount is automatically refunded by the payment gateway within 5–7 working days.
4. Shipping & Delivery
Shipping timelines, charges and courier partners are described in detail on our Shipping Policy page. In short: AP & Telangana orders arrive in 1–3 business days, metro cities in 2–4 business days, and the rest of India in 4–7 business days. Free shipping is available on orders of ₹1,499 or above.
5. Returns, Cancellations & Refunds
Please refer to our detailed Refund Policy. In summary: we provide remedies for damaged, defective, wrong or missing items - contact us within 48 hours of delivery. Consumable puja items (ghee, kumkum, camphor and similar products) cannot be returned once opened, for hygiene reasons, unless they arrived damaged or defective. Nothing in our return policy is intended to exclude any remedy to which you are entitled under applicable Indian consumer protection law.
6. User Conduct
- You agree to use the site only for lawful purposes and in a way that does not infringe upon the rights of any other user.
- You must not attempt to reverse-engineer, scrape, disrupt, overload or otherwise misuse the website or our APIs.
- Reviews, testimonials and comments posted by you must be honest, in your own words, and free of defamatory, obscene, hateful or misleading content. We reserve the right to remove any content that violates these standards.
7. Intellectual Property
All content on this site - including the Yesaswi Spirituals name, logo, product photography, illustrations, text, and code - is owned by us or licensed to us and is protected by Indian and international copyright, trademark and other intellectual-property laws. You may not copy, reproduce, redistribute, sell or modify any content without our prior written consent, other than for personal, non-commercial use.
8. Third-Party Links & Services
Our site may contain links to third-party websites (payment gateways, courier tracking pages, social media, etc.). We are not responsible for the content, privacy practices or terms of those third-party sites.
9. Limitation of Liability
To the fullest extent permitted by law, Yesaswi Spirituals shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or relating to your use of the site or our products, including but not limited to loss of profit, goodwill or data, even if we have been advised of the possibility of such damages. Our maximum aggregate liability for any claim shall not exceed the amount you paid for the order giving rise to the claim.
Nothing in this section excludes or limits any liability, right, remedy or protection that cannot lawfully be excluded or limited under applicable Indian law, including applicable consumer protection law.
10. Force Majeure
We shall not be held liable for any failure or delay in performance caused by events beyond our reasonable control - including natural disasters, acts of god, government restrictions, courier strikes, internet outages or public health emergencies.
11. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable consumer protection laws and any statutory rights regarding jurisdiction or forum, other disputes arising out of or relating to these Terms shall be subject to the jurisdiction of the competent courts at Eluru, Andhra Pradesh.
12. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on this page with a new "Last updated" date. Continued use of the site after the changes take effect constitutes your acceptance of the revised Terms.
13. Grievance Redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020:
Grievance Officer: Lokesh Vemana
Designation: Grievance Officer
Email: hello@yesaswispirituals.com
Phone: +91 90490 42794 (Mon–Sat, 10:00 AM – 7:00 PM IST)
Address: Guraja Village, Eluru District, Andhra Pradesh, India - 521325
If you have a grievance relating to your order, our products, or any aspect of your experience with Yesaswi Spirituals, please contact the Grievance Officer above. We will acknowledge your complaint within 48 hours and endeavour to resolve it within one month from the date of receipt.
14. Contact
For any questions about these Terms, please write to us at hello@yesaswispirituals.com or call +91 90490 42794. You can also chat with us on WhatsApp.