We stand behind every product we ship. If something isn't right, we'll make it right — kindly and quickly.
1. Cancellation Before Dispatch
You may cancel your order any time before it is dispatched for a 100% refund. To cancel, drop us a WhatsApp on +91 90490 42794 or email hello@yesaswispirituals.com with your order ID. Prepaid amounts are refunded to the original payment method within 5–7 business days.
2. Returns After Delivery
Unopened, unused items in their original packaging can be returned within 7 days of delivery for a full refund (excluding original shipping charges, if any). To initiate a return:
- Email hello@yesaswispirituals.com or WhatsApp us within 7 days of delivery with your order ID and reason for return.
- We will schedule a reverse pick-up with our courier partner (where serviceable) — usually within 2–3 business days.
- Once we receive and quality-check the returned item, we process the refund within 3–5 business days. The amount will land in your account 5–7 business days after that (depending on your bank).
3. Damaged, Defective or Wrong Item Received
If the product you received is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with clear photographs and (where possible) an unboxing video. We will arrange a free replacement or full refund — you choose. No questions asked.
4. Non-Returnable Items
For hygiene, ritual purity and food-safety reasons the following categories cannot be returned once opened or used, unless they arrive damaged or defective:
- Ghee, oils and other consumable puja essentials once the seal is broken.
- Kumkum, pasupu, camphor, incense sticks and dhoop once opened.
- Puja vastram (dhoti, saree, madi wear) that has been worn or washed.
- Items customised or made-to-order for you (e.g., personalised nameplates, bespoke mala lengths).
- Gift cards and downloadable content.
5. Refund Method & Timelines
- Prepaid orders (UPI / cards / net-banking) are refunded to the original payment source. Timeline: 5–7 business days from the day we approve the refund.
- Cash on Delivery orders are refunded to a bank account of your choice via NEFT/IMPS. We will ask for the account holder name, IFSC and account number.
- Partial refunds may apply if only some items in a multi-item order are returned or if returned items are not in original condition.
6. Order Not Delivered / Lost in Transit
If the courier marks your shipment as delivered but you have not actually received it, please notify us within 48 hours. We will investigate with the courier and either arrange a replacement or issue a full refund, at our discretion, once the investigation is complete (typically within 7 days).
7. Refunds for Failed Payments
If your payment attempt failed but the amount was debited from your account, the money is auto-reversed by the payment gateway within 5–7 business days. If you don't see the refund within this window, please share the transaction reference and we will follow up with the gateway on your behalf.
8. Refund Status Query
For any refund status query, share your order ID at hello@yesaswispirituals.com or WhatsApp +91 90490 42794. We reply within one business day.
9. Contact
Yesaswi Spirituals · Guraja Village, Eluru District, Andhra Pradesh, India — 534320
Email: hello@yesaswispirituals.com
Phone / WhatsApp: +91 90490 42794 (Mon–Sat, 10 AM–7 PM IST)