We stand behind every product we ship. If something is not right, we will make it right - kindly and quickly.
1. Cancellation Before Dispatch
You may cancel your order any time before it is dispatched for a 100% refund. To cancel, drop us a WhatsApp on +91 90490 42794 or email hello@yesaswispirituals.com with your order ID. Prepaid amounts are refunded to the original payment method within 5–7 business days.
2. Damaged, Defective, Wrong or Missing Item
If the product you received is damaged, defective, different from what you ordered, or has a missing component, please contact us within 48 hours of delivery with clear photographs and your order ID. We recommend recording a short unboxing video where possible, as it may help us investigate your claim more quickly - however, the absence of a video will not automatically invalidate a legitimate complaint.
For verified claims, we will arrange a free replacement or full refund - you choose. Return or replacement shipping for seller-attributable issues (damaged, defective, wrong or missing items) is borne by Yesaswi Spirituals.
3. Product Categories & Return Eligibility
Consumable and hygiene-sensitive puja items - including ghee, oils, kumkum, pasupu (turmeric), vibhuti, camphor, sambhrani, guggilam, agarbatti, dhoop and similar products - cannot be returned once opened or used, for hygiene and ritual-purity reasons. This does not affect your right to a remedy if such items arrive damaged, defective or materially different from what was ordered (see §2 above).
Puja vastram (dhoti, saree, madi wear) cannot be returned once worn or washed - unless the item arrives damaged, defective or is materially different from the product ordered.
Other non-consumable items (brass diyas, brass puja items, malas, and similar durable goods) are eligible for a remedy under §2 if they arrive damaged, defective, wrong or materially different from the description. We do not currently offer a general change-of-mind return facility for these products; however, if you have a genuine concern, please reach out to us and we will do our best to help.
Items that are never returnable: customised or made-to-order products, gift cards, and downloadable content.
Statutory rights: Nothing in this policy is intended to limit or exclude any remedy to which you are entitled under applicable Indian consumer protection law for goods that are defective, damaged, deficient, spurious, or materially different from their description.
4. Voluntary Returns (Exceptional Cases)
If Yesaswi Spirituals exceptionally agrees to accept a return that is not covered by §2 (for example, an unopened, unused non-consumable item returned within 7 days of delivery), the customer may bear the applicable return shipping cost. Original shipping charges, if any, are non-refundable. Such returns are processed on a case-by-case basis at our discretion.
5. Refund Method & Timelines
- Prepaid orders (UPI / cards / net-banking) are refunded to the original payment source. Timeline: 5–7 business days from the day we approve the refund.
- Cash on Delivery orders are refunded to a bank account of your choice via NEFT/IMPS. We will ask for the account holder name, IFSC and account number.
- Partial refunds may apply if only some items in a multi-item order are eligible, or if items are not returned in their original condition where applicable.
6. Order Not Delivered / Lost in Transit
If the courier marks your shipment as delivered but you have not actually received it, please notify us within 48 hours. We will investigate with the courier and either arrange a replacement or issue a full refund, at our discretion, once the investigation is complete (typically within 7 days).
7. Refunds for Failed Payments
If your payment attempt failed but the amount was debited from your account, the money is auto-reversed by the payment gateway within 5–7 business days. If you do not see the refund within this window, please share the transaction reference and we will follow up with the gateway on your behalf.
8. Refund Status Query
For any refund status query, share your order ID at hello@yesaswispirituals.com or WhatsApp +91 90490 42794. We reply within one business day.
9. Contact
Yesaswi Spirituals · Guraja Village, Eluru District, Andhra Pradesh, India - 521325
Email: hello@yesaswispirituals.com
Phone / WhatsApp: +91 90490 42794 (Mon–Sat, 10 AM–7 PM IST)